When looking for a wireless connectivity partner, your choice can come down to the intangible things.
Like the quality of service.
In any business, time is money. So, any time that your business is offline is cause for concern. That’s why connectivity and performance issues need to be resolved quickly and effectively.
The ideal connectivity partner should provide skilled and trained resources to quickly address end-user questions. With that expertise at your fingertips, you can scale your operational support so that it grows along with your business.
The other identifiable distinction around quality of service is how much a provider cares about you and your business.
Our team provides uncompromising service and meeting customer needs is our highest priority.
Knowledge and willingness to help you extends beyond your connectivity needs.
IoT solutions are made up of Devices, Network and Applications that seamlessly work together. When a problem arises, it can be difficult and time-consuming to determine the root cause. MTREX will work with your team and your device and application provider to assist in getting to the root cause of the problem.
We believe a good connectivity partner is one you can trust with your business journey and who is there for the long term. So our customers have stepped in to share their MTREX experiences with you. See testimonials.
We have been working with MTREX for several years. They are an invaluable partner to us, providing dependable connectivity. MTREX also proactively monitors our data consumption and alerts us of any unusual usage.
Rush demands do not phase MTREX. They work 24/7 to make sure we have the service we need. The MTREX team moves quickly to meet our ad hoc needs and worked with us to create a customized billing report that works for our business and our customers.
MTREX is reliable and responsive to its clients’ needs. Their portal has been an indispensable tool for us – this has made managing our business needs simple, effective and most importantly, accurate. Our partnership has grown stronger and stronger each year. They make our lives easier and more profitable.
— VP Operations, Payment Processing Services and Distribution Company
We’ll get notifications and we can actually go into the MPORT Control Center and click onto that SIM, identify the issue, and know whether we need to contact the customer.
— Director of Support and Implementation, Workplace Analytics Company
We consider ourselves as high tech and high touch, when you need us we will be there.